Quote follow-up templates you can copy, tweak and send
Sent a quote and heard nothing back? Here are free, copy-and-paste messages to chase a quote without being pushy — by WhatsApp, text, call or email. Swap the [bracketed bits] for your customer and job, read it back, then press send.
Nothing here sends itself — you stay in control of every message. (That's the whole idea behind Chas'up, which lines these up for you automatically and writes them in your words.)
1. The first nudge · ~3 days after
Friendly, no pressure — just making sure it landed.
WhatsApp / Text
Hi [Name], just checking you got the quote for [the bathroom refurb]? Happy to answer anything — give me a shout when you've had a look.
Cheers,
[Your name] ([Business])
Email
Subject: Your [bathroom refurb] quote
Hi [Name],
Just making sure the quote I sent over for [the bathroom refurb] came through okay. Any questions at all, reply here or give me a call on [number].
Thanks,
[Your name]
[Business]
2. The second chase · ~day 8
Still helpful — offer to talk it through.
WhatsApp / Text
Hi [Name], just chasing up the [bathroom refurb] quote in case it slipped past. More than happy to talk anything through.
Cheers,
[Your name]
Email
Subject: Re: Your [bathroom refurb] quote
Hi [Name],
Following up on the [bathroom refurb] quote — just checking it covered what you were after. If anything needs tweaking or you'd like to go through it, I'm happy to help.
Cheers,
[Your name]
3. The gentle one · ~day 16
Open the door — dates or price.
WhatsApp / Text
Hi [Name], still keen on the [bathroom refurb]? Happy to get you booked in, or take another look at the price if that helps.
Cheers,
[Your name]
4. The polite close-off · ~day 30
Give them an easy out — it often gets a reply.
WhatsApp / Text
Hi [Name], last nudge on the [bathroom refurb] quote — still keen, or shall I close it off? Either's fine, I won't keep bugging you.
Cheers,
[Your name]
5. The long-tail revival · months later
One last friendly check, in case the timing's changed.
WhatsApp / Text
Hi [Name], thought I'd check back on the [bathroom refurb] in case the timing suits better now. Happy to pick it up if so.
Cheers,
[Your name]
Prefer to phone? A no-pressure opener
Reaches people who never reply to messages.
Call script
"Hi [Name], it's [Your name] from [Business] — I sent a quote over for [the bathroom refurb] last week and just wanted to check it arrived okay and see if you had any questions?"
PICK A TONE
Same facts, different warmth. Friendly ("Hiya [Name], hope you're keeping well…"), Standard (the versions above) or Direct ("Hi [Name], just following up — give me a shout if you want to get it booked in."). Match it to you and the customer.
When to send, and how often
A good rhythm is roughly day 3, day 8, day 16, then a close-off around day 30 — gaps widening, tone softening from a friendly check to a polite close. Most people aren't ignoring you; they're busy and will put it off unless reminded. Three to five spaced-out chases is plenty — then leave the door open and move on.